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  • #21517
    Trey Mopar
    Participant

    Hello! I recently purchased a motor from you guys. I installed it and my house is already cooling! However, I can’t seem to get the motor to turn off. Any help would be great!

    #21521
    Customer Service
    Keymaster

    Good Afternoon Trey.

    We are happy to hear that you are back up and running. IF your motor is one of the X13 variants; pull out the wire connections on the speed tabs labeled 1-5. Give the motor 5 minutes so it has a chance to turn off. If the motor turns off, it is an issue that is deeper than just a problematic motor or module. Sometimes it is a bad thermostat, loose connections, etc. If the motor continues to run after the 5 minutes, it could be an issue inside of the module. Let us know what you find!

Viewing 2 posts - 1 through 2 (of 2 total)
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