Last Revised: 6/1/2021
I. PRODUCT RETURNS.
- United HVAC Motors 21-DAY SATISFACTION GUARANTEE. You can return your purchase for any reason for exchange or refund up to twenty-one (21) days from the date of invoice unless otherwise noted. Proof of purchase from United HVAC Motors is required for all returns.
- RETURNS AFTER 21 DAYS. You may not return product for any reason after 21 days from purchase.
II. RETURNS PROCESS.
If you need to return an item, please follow these steps:
- Carefully package the item(s) and include PROOF OF PURCHASE with the reason for return written and included.
- Indicate whether you would like a replacement product or a credit.
- Sign in to your Account, Select Orders, Select Warrant Request, Select Return on 2nd Page.
III. Terms / Restocking Fees.
– Must be packed securely; improper packing will void the return.
– Refunds will only be made to the original payment method.
– Serial Number Label must NOT be removed
– Void Stickers Must NOT be broken.
– Returning Past Deadline, Voids Return
– Serial Number Label must NOT be removed
– Void Stickers Must NOT be broken.
– Returning Past Deadline, Voids Return
*** If any of the terms above are not followed, a refund will not be issued. ***
- Unused motor: 15% Restocking Fee
- Working used motor (Working): 20% Restocking Fee
- Not working used motor (Not Working): 35% Restocking Fee
- Other Issue: Please include a detailed note
- Not Our Motor: No Refund
IV. ASSISTANCE.
For assistance with returns, please call United HVAC Motors customer care line at (813) 440-8108 or email us at customerservice@unitedhvacmotors.com
V. DEFECTIVE PRODUCTS.
Defects in the product must be claimed within 21 days of the original purchase.