Warranty FAQs

United HVAC Motors (UHVACM) and its employees are proud of our products and are committed to providing our customers and end users with the best designed and remanufactured motors. This Limited Warranty and Service Policy Faqs describes UHVACM warranty and warranty procedures

Item is returnable for 21 calendar days once ordered.

Sign into your Account -> Orders -> Warranty Request -> 2nd Page Return

– Return Shipping Label Provided, No Charge

– Must be packed securely; improper packing will void the return.

– Refunds will only be made to the original payment method.
– Serial Number Label must NOT be removed
– Void Stickers Must NOT be broken.
– Returning Past Deadline, Voids Return

*** If any of the terms above are not followed, a refund will not be issued. ***

Unused motor: 15% Restocking Fee
Working used motor (Working): 20% Restocking Fee
Not working used motor (Not Working): 35% Restocking Fee
Other Issue: Please include a detailed note
Not Our Motor: No Refund

What is the scope of warranty?

All UHVACM standard motors are warranted against defects in UHVACM workmanship and materials.

What is the warranty period?

STANDARD 2 YEAR WARRANTY: United HVAC Motors LLC warrants this product to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of twenty-four (24) months from the original invoice date.

The manufacturer agrees, at its option during the warranty period, to repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on original dated sales receipt.

*Warranty Covers Only the Original Purchase, Only 1 Warranty Allowed per Purchase.*

What is the procedure to receive warranty service?

Customers should first email customerservice@unitedhvacmotors.com to receive technical support. If technical support cannot solve your problem, you will be required to visit unitedhvacmotors.com/warranty-information to start a claim.

If UHVACM chooses to send you a product immediately, you will still be required to send the malfunctioning product back to us for diagnosis.

What is a repair or replacement within the scope of the warranty?

If a UHVACM product is defective due to UHVACM workmanship or materials and the defect occurs during the warranty period, then UHVACM will either repair the product or replace it with a remanufactured one, whichever UHVACM believes to be appropriate under the circumstances. UHVACM is not responsible for removal and shipping of the UHVACM product to the service center, the reinstallation of the UHVACM product upon its return to the customer, or any incidental or consequential damages resulting from the defect, removal, reinstallation, shipment or otherwise.

What if I have a repair outside the scope of the warranty?

Problems with UHVACM products can be due to improper maintenance, faulty installation, non-UHVACM additions or modifications, or other problems not due to defects in UHVACM workmanship or materials. If the UHVACM Authorized Service Center determines that the problem with a UHVACM product is not due to defects in UHVACM workmanship or materials, then the customer will be responsible for the cost of any necessary repairs.

What is the intended use of the warranty?

UHVACM products are designed for residential, industrial, and commercial use.

Are there other warranties and liability limitations?

NO OTHER WARRANTIES AND LIABILITY LIMITATIONS

This Limited Warranty and Service Policy represents UHVACM’s sole and exclusive warranty obligation with respect to UHVACM products. UHVACM’s liability to a customer or any other person shall not exceed the UHVACM’s sales price of the applicable UHVACM product. UHVACM DISCLAIMS ALL OTHER EXPRESSED AND IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY. UHVACM WILL NOT BE HELD LIABLE FOR ANY DAMAGES CAUSED BY PURCHASED PRODUCTS TO EQUIPMENT OR PREMISIS. ONLY UTILIZE LICENSED HVAC COMPANIES TO INSTALL / SERVICE TO PREVENT DAMAGES.

UHVACM has made every effort to make this catalog complete and accurate as of the time of printing. Since products are continuously being improved, all data is subject to change or correction. The data presented here is for general information to provide an overview of UHVACM’s capabilities. For specific applications, installation and operating instructions, certified dimensions, capabilities and performance data, and pricing and availability, contact your UHVACM District Sales Office.