Before returning your motor and waiting for a replacement, please take a moment to review these troubleshooting tips. By following these steps, you could save both time and money:
It can happen with 2.3, 2.5, EON, 3.0 motor types. Try to reset the whole AC System with a switcher on/off. If it still shows the error after the resetting, it means the wrong model number / programming was ordered. Please take a picture of the original motor with its model number. Look at your order and compare the number of the ordered motor with the model number of the original motor. Give us a call to help you to get the write one for your system. (813) 440-8108 (Mo-Sa, 7:00 AM - 5:30 PM EST)
Check that the motor is receiving both high and low voltage. You can view our instructional video on how to verify and fix this issue. If the motor is powered correctly and still not functioning, it may mean that you ordered the wrong motor model #. Give us a call to help you to get the right one for your system. (813) 440-8108 (Mo-Sa, 7:00 AM - 5:30 PM EST)
This indicates that the motor isn’t fully installed. Review our video tutorial on proper
installation of the EON, 2.3, 3.0 motor to ensure it's securely in place.
Possibly the wrong model number / programming was ordered. Please take a picture of the original motor with its model number. Look at your order and compare the number of the ordered motor with the model number of the original motor. Give us a call to help you to get the write one for your system. (813) 440-8108 (Mo-Sa, 7:00 AM - 5:30 PM EST)
The motor's rotation might be incorrect. Some motors are multi-directional and can spin either way, depending on the unit. Even if the model numbers match, the required rotation can vary by unit. Follow the instructions in our video to adjust the motor's rotation.
Note: Removing the void warranty labels to adjust polarity will not affect your warranty, IF we have authorized you to do so. Simply call us for this at (813) 440-8108 (Mo-Sa, 7:00 AM - 5:30 PM EST)
